Frequently Asked Questions

My watch is broken, how can I get it repaired?
Bulova has several service centres throughout the world.
Our service centre in Australia is;
Citizen Watches Australia, 10/49 Frenchs Forest Rd, Frenchs Forest, NSW 2086.
Mailing address;
Citizen Watches Repairs, Post Office Box 6668, 
Frenchs Forest BH, NSW 2086.

If you have any questions please Contact Us or call 02 9452 7300 Monday to Friday, 830am to 5pm AEST.

My battery is dead, where can I get a new one?
We recommend taking your watch to your nearest authorised Bulova retailer. Use our Store Locator to find an authorised dealer near you.

I need a new band (or new links) for my watch, where can I get those?
Please visit a Bulova retailer near you Store Locator or Contact Us to for information on the parts you are looking for.

How can I tell if my watch is authentic?
The easiest way to know if your watch is authentic is if it was purchased from an authorised Bulova retailer. If you’re unsure, please contact the retailer you purchased it from or Contact Us.

Where can I find out about my warranty?
Your watch is covered by Bulova’s 3-Year Global Warranty from the moment it was purchased. To qualify for warranty service, you will need to provide proof of purchase (eg. Bulova watch receipt) from an authorised Bulova retailer.

How can I get a manual for my watch?
Most manuals are available for download as a PDF. Please refer to our Manuals page to find the manual for your watch.

How do I wind my mechanical watch?
Mechanical watches are powered by the movement of your wrist as you wear it. It is recommended that you use a watch winder when you are not wearing your watch every day. If you use a watch winder for your Bulova Automatic, set your winder to 700 – 900 CW rotations per day. Please refer to our Manuals page to find the manual for your watch.

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